Storage Partmouth Park Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Partmouth Park provides storage and related removal services to customers in the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry out any removal, collection, delivery, or associated service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company, or organisation that enters into an agreement with Storage Partmouth Park for storage, removal, or related services.
Services means any storage of goods, removal, collection, delivery, packing, handling, loading, unloading, or associated services provided by Storage Partmouth Park.
Goods means all items, belongings, or property which are stored with, handled by, or transported by Storage Partmouth Park on behalf of the Customer.
Storage Agreement means the contract created between the Customer and Storage Partmouth Park when a booking is accepted and confirmed in writing by Storage Partmouth Park.
2. Scope of Services
Storage Partmouth Park provides storage facilities and related removal and transport services within the United Kingdom. Our services may include the collection of goods from the Customer, transport to a storage facility, storage of goods for an agreed period, and subsequent delivery or collection by the Customer or their authorised representative.
All Services are provided subject to availability, operational capacity, and compliance with these Terms and Conditions. Storage Partmouth Park reserves the right to decline any booking or refuse any goods at its discretion where it considers that the goods or requested services are unsuitable, unsafe, unlawful, or beyond reasonable operational capability.
3. Booking Process
All bookings for storage and any associated removal services must be arranged in advance. Bookings may only be made by persons with authority to bind the Customer. By submitting a booking request, the Customer warrants that they are legally capable of entering into a binding contract and are authorised to do so on behalf of any business or organisation they represent.
A booking is considered an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The booking will only be accepted and the Storage Agreement formed when Storage Partmouth Park issues a written confirmation of the booking, which may take the form of a confirmation document or written acceptance.
The Customer is responsible for ensuring that all information provided at the time of booking is complete and accurate, including the nature and quantity of goods, access details at collection and delivery addresses, parking or loading restrictions, and any special handling requirements. Storage Partmouth Park is not responsible for any delay, additional cost, or inability to perform the Services arising from incomplete or inaccurate information provided by the Customer.
4. Payments and Charges
Charges for storage and removal services will be detailed in the quotation or booking confirmation provided to the Customer. Unless otherwise agreed in writing, all prices are exclusive of any applicable taxes or statutory charges that may be imposed by law.
Storage fees are generally charged in advance for each agreed billing period. Removal, collection, delivery, and any additional services may be charged separately. Storage Partmouth Park reserves the right to require full or part payment in advance as a condition of accepting any booking or releasing goods from storage.
Payment must be made using the methods permitted by Storage Partmouth Park at the time of booking or invoicing. All invoices are payable by the due date stated on the invoice. Time for payment is of the essence. Failure to pay any sum when due may result in suspension of Services, refusal to release goods, and the application of late payment charges or interest in accordance with applicable law.
Where the Customer disputes any part of an invoice, the undisputed portion must still be paid by the due date. Any dispute must be raised promptly and in good faith, with sufficient detail to allow Storage Partmouth Park to investigate and respond.
5. Customer Responsibilities
The Customer is responsible for properly packing, labelling, and securing all goods for removal and storage, unless packing services are expressly included in the Storage Agreement. The Customer must ensure that all boxes, containers, and items are robust and suitable for handling and transport.
The Customer must ensure that access at collection and delivery addresses is safe, lawful, and reasonably accessible for removal vehicles. This includes obtaining any necessary permits, authorisations, or exemptions required for loading, parking, or entering restricted areas. Additional charges may apply where delays, additional staff, or alternative arrangements are required due to access issues.
The Customer must not store or request us to handle any goods which are hazardous, illegal, perishable, explosive, contaminated, or otherwise unsuitable for normal storage and transport. Such goods include, but are not limited to, flammable materials, firearms, ammunition, firearms components, illegal substances, animals, plants, foodstuffs that may decay, corrosive materials, or any item which may cause damage or harm.
6. Prohibited and Restricted Goods
Storage Partmouth Park does not accept the following goods for storage or transport: illegal drugs or controlled substances, explosives, firearms or weapons, flammable or combustible materials, gas cylinders, toxic waste, asbestos, food items that may perish, live animals or plants, and any goods which may deteriorate, attract pests, or cause contamination or damage to other goods or property.
If such goods are discovered within the storage facility or during the course of providing Services, Storage Partmouth Park reserves the right to refuse, remove, or dispose of them without notice, at the Customer's expense, and to report any suspected illegal items to the relevant authorities.
7. Waste Regulations and Disposal
The Customer is responsible for ensuring that no waste, refuse, or prohibited materials are deposited within the storage facility or handed to Storage Partmouth Park for removal or disposal unless expressly agreed in writing. Storage Partmouth Park is not a waste disposal operator and will only arrange disposal of items by prior agreement and subject to additional charges.
Any disposal of goods will be carried out in compliance with applicable waste regulations and environmental laws. Where Storage Partmouth Park agrees to remove unwanted items or debris as part of the Services, the Customer warrants that they have lawful authority to dispose of those items and will indemnify Storage Partmouth Park against any claim or penalty arising from unlawful disposal or misdescription of items.
Storage Partmouth Park may, where lawful and reasonable to do so, treat abandoned or uncollected goods as waste if the Customer fails to pay outstanding charges or collect goods after reasonable notice. In such circumstances, goods may be sold, recycled, or disposed of in order to recover storage costs and disposal expenses.
8. Cancellations and Amendments
The Customer may cancel or amend a booking by providing reasonable advance notice. Specific notice periods and any associated cancellation or amendment charges will be detailed in the booking confirmation or quotation. Where no specific terms are stated, the following will apply by default.
Where cancellation is received more than 7 days before the scheduled start of Services, any deposit paid may be refunded or credited, less any reasonable administrative costs. Where cancellation is received within 7 days but more than 48 hours before the scheduled start, Storage Partmouth Park may retain part of the deposit or charge a proportion of the agreed fee to cover lost capacity and planning costs.
If the Customer cancels within 48 hours of the scheduled start of Services, fails to be present as agreed for collection or delivery, or prevents the Services from being carried out for reasons within their control, Storage Partmouth Park may charge up to the full fee for the booked Services.
Amendments to booking dates, times, locations, or scope of Services are subject to availability and may incur additional charges. Storage Partmouth Park will inform the Customer of any additional charges or revised terms before accepting an amendment.
9. Access to Stored Goods
Access to stored goods may be permitted by prior arrangement during normal operating hours and subject to any site-specific procedures. The Customer must provide suitable identification and any necessary authorization forms before access is granted. Storage Partmouth Park may refuse access if it has reasonable grounds to suspect unauthorised or unlawful activity.
Where the Customer requests delivery of stored goods to a specific address, this will be treated as a separate service and may be subject to additional charges. Storage Partmouth Park will use reasonable efforts to comply with requested dates and times, but any dates or times given for access, collection, or delivery are estimates and not guaranteed.
10. Insurance and Risk
The Customer is responsible for insuring their goods against loss or damage while in storage or in transit, unless separate insurance has been expressly arranged through Storage Partmouth Park and confirmed in writing. Storage Partmouth Park does not automatically insure the Customer's goods and will not be liable for loss or damage except as set out in these Terms and Conditions.
Risk in the goods remains with the Customer at all times. The Customer should ensure that their insurance cover is adequate and remains in force for the duration of storage and any transport. Storage Partmouth Park may provide information about third party insurance providers, but any such arrangements are made directly between the Customer and the insurer.
11. Liability and Limitations
Storage Partmouth Park will exercise reasonable care and skill in providing the Services. However, to the fullest extent permitted by law, Storage Partmouth Park's liability for loss or damage to goods, property, or for any delay or failure to perform the Services is limited as set out in this clause.
Storage Partmouth Park will not be liable for: loss or damage arising from inherent defect, natural deterioration, or insufficiency of packing of the goods; loss of profits, business interruption, or any indirect or consequential loss; loss or damage arising from events beyond its reasonable control, including but not limited to acts of nature, severe weather, fire, flood, war, terrorism, strikes, or acts of government.
Where Storage Partmouth Park is found liable for loss or damage to goods, its liability will be limited to a reasonable cost of repair or replacement, subject to an overall financial cap per claim or per consignment, as may be stated in the booking confirmation or any applicable tariff. Where no specific cap is agreed, liability shall not exceed a reasonable market value of the goods at the time of loss, subject to an overall cap consistent with standard practice for similar services in the United Kingdom.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
12. Indemnity
The Customer shall indemnify and keep indemnified Storage Partmouth Park against any loss, claim, liability, cost, or expense arising from: breach by the Customer of these Terms and Conditions; storage or transport of prohibited or unsafe goods; inaccurate or misleading information provided by the Customer; or any claim made by a third party in connection with the goods or the Services, except to the extent caused by the negligence of Storage Partmouth Park.
13. Lien and Right of Sale
Storage Partmouth Park shall have a lien over the goods for all amounts due and payable by the Customer, including storage fees, removal charges, and any costs incurred in relation to the goods. Where any sum remains unpaid for a period specified in the Storage Agreement or a reasonable period, Storage Partmouth Park may, after giving reasonable notice, sell or dispose of some or all of the goods to recover outstanding charges, reasonable sale costs, and any disposal expenses.
Any surplus proceeds after deduction of lawful charges and costs will be held for the Customer, subject to applicable law. If the proceeds are insufficient to clear all outstanding sums, the Customer remains liable for the balance.
14. Termination
Either party may terminate the Storage Agreement by giving the other party the notice required under the Storage Agreement or, where no specific notice period is stated, reasonable written notice. Upon termination, the Customer must promptly pay all outstanding charges and arrange for removal of their goods from storage.
Storage Partmouth Park may terminate the Storage Agreement immediately where the Customer is in material breach of these Terms and Conditions, becomes insolvent, or where continued storage or handling of the goods would be unlawful or unsafe. On termination, the lien and right of sale provisions shall continue to apply until all outstanding sums are settled.
15. Data Protection
Storage Partmouth Park will collect and process personal information about the Customer for the purposes of administering the Storage Agreement, providing Services, and fulfilling its legal obligations. Personal data will be handled in accordance with applicable data protection law in the United Kingdom and kept for no longer than necessary for these purposes.
16. Variations
Storage Partmouth Park may update or amend these Terms and Conditions from time to time. Any such changes will not affect existing Storage Agreements unless required by law or agreed with the Customer. The version of the Terms and Conditions in force at the time of booking will apply to that booking, subject to any lawful variation agreed in writing.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Storage Agreement, or the Services provided by Storage Partmouth Park.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Partmouth Park in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. No third party shall have any rights under these Terms and Conditions unless expressly stated.
These Terms and Conditions, together with the booking confirmation and any written variations agreed between Storage Partmouth Park and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, understandings, or representations.
