Dartmouthpark Storage Terms and Conditions

These terms and conditions set out the basis on which Dartmouthpark Storage provides self-storage and related storage services in the UK. By making a booking, signing a storage agreement, accessing a unit, or otherwise using our services, the customer agrees to comply with these terms. They are designed to be clear, fair, and consistent with applicable UK consumer and contract law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

In these terms, references to “we”, “us”, and “our” mean Dartmouthpark Storage, and references to “you” or “customer” mean the person or business making the booking or using the storage service. These terms apply whether the storage is arranged for personal, household, or commercial purposes. Any special agreement must be confirmed in writing and will only apply to the extent stated in that written agreement.

Our service is intended to provide secure storage space for lawful goods only. It is your responsibility to ensure that items placed into storage are suitable, permitted, and correctly packed. We may refuse or remove items that are prohibited, dangerous, unlawful, contaminated, or otherwise unsuitable for storage. These terms should be read together with any booking confirmation, inventory notes, access rules, or site instructions that we provide from time to time.

1. Booking Process

A booking may be made online, by phone, by email, or in person, depending on the service available at the time. A booking request does not guarantee a storage unit until we have confirmed availability and accepted the booking. We may need to verify your identity, contact details, billing information, and intended use before final confirmation. We reserve the right to decline or cancel a booking where we reasonably believe the arrangement would breach these terms or present a security, safety, or legal concern.

Once your booking is accepted, you will receive confirmation of the unit type, start date, pricing, and any applicable minimum term or notice period. It is your responsibility to check that the information is correct and to notify us promptly of any errors. If you are booking on behalf of a company, partnership, or other entity, you confirm that you are authorised to bind that entity to these terms.

Access to the storage unit will usually be granted only after payment has been received in accordance with the agreed terms and any required paperwork has been completed. We may require a signed agreement, proof of identity, or other reasonable documentation before allowing access. Keys, access codes, fobs, or other entry devices remain our property unless stated otherwise and must be returned when the storage period ends or when requested.

2. Payments and Charges

All charges will be based on the rates quoted at the time of booking or as otherwise agreed in writing. Prices may include rent, administration charges, access device fees, late payment charges, cleaning charges, disposal charges, or other service fees where applicable. Unless stated otherwise, all fees are due in advance. You must ensure that funds are available on the due date and that your payment details remain valid for the duration of the agreement.

We may require a deposit or advance payment at the start of the booking. Any deposit may be held against unpaid charges, damage, cleaning, disposal, or other amounts due under these terms. A deposit is not automatically refundable and may be retained in full or in part where sums remain outstanding or where you have breached your obligations. Where a refund is due, it will be processed within a reasonable period after the final account has been assessed.

Late or failed payments may result in restricted access, suspension of the booking, recovery action, or termination of the agreement. We may charge reasonable administration costs for failed payments, overdue balances, or debt recovery, provided those charges are permitted by law. If your payment method fails, you remain responsible for the full amount due until paid in cleared funds. We are not required to provide continued access while any sum is overdue.

3. Cancellations, Changes, and Termination

You may cancel a booking by giving notice in the manner stated at the time of booking or in the storage agreement. Any cancellation rights will depend on the type of booking, the start date, and whether services have already been supplied. If you cancel before the storage period begins, we may charge a reasonable cancellation fee or retain part of any advance payment to cover administrative costs, where permitted by law.

If you are a consumer and your booking was made at a distance or off-premises, you may have statutory cancellation rights under UK consumer law, subject to any lawful exceptions. Where those rights apply, we will provide the required information and act in accordance with the applicable rules. However, if you request that storage begins before the end of the cancellation period, you may lose some or all of your right to cancel once the service has been fully performed or as otherwise allowed by law.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay charges, store prohibited goods, create a health or safety risk, or interfere with the operation of the site. We may also end the agreement if required by law, court order, emergency, or site closure. On termination, you must remove all goods, settle all outstanding charges, and return access devices. If you fail to do so, we may take reasonable steps allowed by law to deal with remaining items.

4. Customer Responsibilities and Use of Storage

You must ensure that all goods stored are your property or that you are otherwise entitled to store them. You must not use the unit for any unlawful purpose, including but not limited to storing stolen goods, counterfeit items, unlicensed medicines, weapons, fireworks, explosives, hazardous materials, perishable waste, live animals, or any item the storage of which would breach law or regulation. You are responsible for complying with all relevant laws relating to the ownership, transport, storage, and disposal of your items.

You must pack goods appropriately and protect them against damage, leakage, infestation, and deterioration. We do not guarantee that temperature, humidity, or ventilation will be suitable for sensitive items unless expressly stated otherwise in writing. You should not store items of exceptional value, sentimental importance, or irreplaceable nature unless you have arranged your own suitable insurance and accept the associated risks. We strongly recommend that you review your own insurance arrangements before placing items into storage.

You must keep the unit secure, clean, and locked where applicable, and you must not alter, drill, paint, fix, or install anything in the unit without our permission. You must not sublet the unit, transfer your booking without approval, or allow unauthorised persons to access the storage space. We may enter the unit in an emergency, where we reasonably believe there is a risk to people or property, or where required by law, and we may record such entry where appropriate.

5. Liability and Insurance

We will take reasonable care in providing the storage service, but we do not accept responsibility for loss or damage unless caused by our negligence or other liability that cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, business interruption, loss of goodwill, or any loss arising from events outside our reasonable control. This includes, without limitation, fire, flood, theft, vandalism, power failure, extreme weather, or acts of third parties.

You remain responsible for deciding whether the level of security and protection offered is suitable for your stored goods. Unless we expressly agree otherwise in writing, you are responsible for insuring your own items for their full replacement value. Any insurance arranged by us, if available, will be subject to separate policy terms and may include exclusions, excesses, and reporting conditions. The existence of any insurance option does not alter your duty to take reasonable care of your items.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. If we are found liable for any loss or damage, our liability will be limited, where lawful, to the amount actually paid by you for the storage service giving rise to the claim or such other sum as may be required by law. You must notify us of any claim as soon as reasonably practicable.

6. Waste Regulations, Prohibited Materials, and Disposal

All waste placed in a unit, left in communal areas, or abandoned at the end of the storage period must be dealt with in accordance with applicable UK waste and environmental laws. You must not use the storage unit as a dumping area for household waste, business waste, chemicals, oils, batteries, electrical equipment, asbestos, paint, gas cylinders, or any other controlled or hazardous waste unless we have given prior written permission and all legal requirements are met. Where waste is permitted, you are solely responsible for its lawful packaging, transport, and removal.

If any items are abandoned, left behind, contaminated, illegally stored, or require specialist disposal, we may arrange removal, cleaning, or disposal on your behalf where reasonably necessary and permitted by law. Any costs we incur may be charged to you, including labour, transport, environmental handling, landfill charges, deep cleaning, pest treatment, or disposal fees. We may also notify relevant authorities where we reasonably suspect unlawful disposal, contamination, or other regulatory breach.

You must not cause pollution, nuisance, odour, leakage, infestation, or contamination of the site or neighbouring property. If your goods leak, rot, spread pests, or otherwise pose a risk, we may isolate the items and take urgent action without prior notice. You remain fully liable for resulting costs and losses. Where waste regulations apply, you must cooperate with any documentation or segregation requirements and provide accurate information about the nature of the materials involved.

7. End of Term, Removal of Goods, and Abandonment

At the end of the storage period, or when the agreement is terminated, you must remove all goods, return any access devices, and leave the unit in a clean and tidy condition. The unit must be vacated by the agreed end date and time. If you remain in occupation after the end of the term, additional charges may apply at the prevailing rate, without prejudice to our right to take further action under these terms.

If goods are not removed within the required time, or if we are unable to contact you after reasonable attempts, the items may be treated as abandoned where lawful and subject to any notice requirements that apply. We may retain, sell, destroy, or otherwise deal with abandoned goods in accordance with our rights under contract, property, and applicable storage law. Any sale proceeds may be used to offset outstanding charges, costs, and expenses, with any surplus dealt with as required by law.

You remain responsible for all charges until the unit has been fully cleared and returned in an acceptable condition. If the unit requires cleaning, deodorising, fumigation, or repair due to your use, we may charge you a reasonable amount for the work carried out. Where your goods are removed after termination, storage or handling charges may continue to apply for so long as the items remain in our possession lawfully.

8. Changes to These Terms and Governing Law

We may update these terms from time to time to reflect changes in law, operational requirements, security procedures, or service arrangements. Any revised terms will apply from the date stated in the updated version or as otherwise notified. If a change is material, we will take reasonable steps to bring it to your attention. Continued use of the service after changes take effect will be treated as acceptance of the revised terms to the extent permitted by law.

These terms are governed by the laws of England and Wales, and any dispute or claim arising out of or in connection with them will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in another part of the UK, you may also benefit from mandatory consumer protections in your home jurisdiction where applicable. Nothing in these terms reduces any statutory rights that cannot be excluded.

This document forms the complete agreement between you and us in relation to the storage service, except where a separate written agreement states otherwise. If there is any inconsistency between these terms and a signed storage agreement, the signed storage agreement will take priority only to the extent of that inconsistency. By completing a booking or using the service, you acknowledge that you have read, understood, and agreed to these terms.